On-demand, vetted contact center technical support specialists available in 150+ countries via outsourcing or freelance to provide technical assistance and issue resolution.
Looking for contact center work?
By partnering with us, you open up access to our pool of vetted professionals who are equipped to support your growing needs with high-level and tactical skills.
Kansas, USA
Headquarters
Ukraine
Competency Hub
India
Competency Hub
South Africa
Competency Hub
Argentina
Competency Hub
Philippines
Service Delivery Facility
Kansas, USA
Headquarters
Argentina
Competency Hub
India
Competency Hub
Ukraine
Competency Hub
Philippines
Service Delivery Facility
South Africa
Competency Hub
01
Access a diverse talent pool of technical support agents from 150+ countries. Our expertly vetted and trained agents deliver specialized solutions, addressing your unique needs. With our global talent, you can strengthen your customer relationships across the globe.
02
With a team proficient in over 14 languages—including English, Spanish, German, Japanese, and Portuguese—we provide tech support that transcends linguistic barriers. Our agents’ fluency enables us to serve a diverse and global clientele, delivering seamless communication and exceptional support to customers across various regions.
03
Experience the convenience of a technical support team that flexes with your business needs. Our services allow you to effortlessly scale your support team, whether up or down, in response to shifting customer demand. Effortlessly adapt to evolving business requirements without the burden of extra costs.
04
With our technical support agents readily available 24/7, your customers receive immediate assistance whenever they need it, irrespective of time zones. Our unwavering commitment to prompt response times ensures elevated customer satisfaction and seamless support experiences.
05
Partnering with us for your technical support needs results in significant cost savings by eliminating the expenses tied to establishing and sustaining an in-house team. We’ll help you benefit from high-quality tech support that is both economical and uncompromising in its standards.
06
We use state-of-the-art customer support technologies, including advanced ticketing systems, CRM software, and chatbots. With our commitment to continuous innovation and adaptation to emerging technologies, you can empower your customers with a modern and comprehensive technical support experience.
01
The first step is to define the work and let us know your needs. We’ll work closely with you to understand your goals, technical needs, and any requirements.
02
We’ll start putting together your team of qualified experts. We’ll assemble and train an efficient workforce to get your technical support needs done.
03
We’ll continue to work closely with you to ensure your new team’s productivity, quality of work and output is running efficiently and scaling to your needs.
Contact center technical support is a specialized service offered to assist customers with technical challenges related to its products, services, or systems. By utilizing various communication channels, such as phone calls, emails, live chats, and social media, our trained technical support agents offer solutions to a variety of issues, including software and hardware malfunctions, connectivity problems, and account-related inquiries. The support process involves diagnosing and troubleshooting issues, guiding customers through installations and configurations, offering insights on product features, and providing workarounds for known problems. Complex issues may be escalated to experts for further resolution.
Outsourcing technical support services can offer your company numerous benefits, including increased efficiency, scalability, and cost savings. By leveraging our expertise and resources, your company can quickly scale your technical support efforts without having to hire additional employees or invest in expensive technology.
Yes, we offer a diverse team of technical support agents available in 150 countries who are fluent in multiple languages, allowing us to provide effective support to customers from different regions and linguistic backgrounds.
We offer a range of communication channels to suit your customers' preferences, including phone support, email, live chat, and social media. Our goal is to provide convenient and accessible support to your customers through their preferred channels.
Absolutely! We are known for our custom solutions. We work closely with you to understand your unique business needs and tailor our technical support services accordingly. Whether it's providing support for specific products or customizing the communication channels, we are flexible and adaptable to meet your requirements.
Fill skill gaps and scale your team with our top-tier contact center talent:
We help companies scale with a global workforce.
1840 & Company
5440 W. 110th St
Building 2, Suite 300
Overland Park, KS 66211
1840 & Company
5440 W. 110th St
Building 2, Suite 300
Overland Park, KS 66211
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